Frequently Asked Questions

Have a question or need support? Contact us anytime.

Payments

You can pay or be paid securely via bank transfer, credit/debit cards, and Stripe.

 

Chefs get paid within 5 working days after completing a job, and clients are billed immediately upon hiring.

Yes. Both chefs and clients can generate and download invoices directly from the platform.

A small commission is automatically deducted per transaction to support the platform and secure payments.

If a payment doesn’t go through or is delayed, our support team will notify you and help resolve the issue quickly. Please ensure your payment details are up to date.

Suggestions

We welcome your input! Simply send your ideas via the contact form or email us directly at the address below.

Absolutely! If we adopt your suggestion, we’ll let you know—and we might even highlight you on our blog.

Yes. Feedback from our community plays an essential role in prioritizing and planning improvements.

Of course—just tick the anonymous option in the feedback form or leave your personal details out, and your idea will still be reviewed.

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